Questions and answers

What does Glowly change in my photo?

Only what you choose: your smile, eyes, gaze, brows and head tilt, plus optional posture, light and a tidier background. The rest of the photo stays as it was.

What does Auto do?

Auto looks at your photo and picks the touches it needs, like opening closed eyes or adding a natural smile, in one tap. You can adjust each touch afterward.

How much does it cost?

Trying touches is free. Saving a photo uses 1 credit, or is included with Glowly Plus. In the iPhone app your first 2 saves are free; the web editor has no free saves, and its previews carry a watermark. Plus is $29.99 a year with a 3-day free trial, or $4.99 a week. Credits are $4.99 for 10, $9.99 for 20 or $19.99 for 40.

How do I cancel Glowly Plus?

If you subscribed in the iPhone app: open Settings on your iPhone, tap your name, then Subscriptions. If you subscribed on the web: open your account in the web editor and tap Manage subscription. Either way, cancel at least 24 hours before your trial or period ends to avoid the next charge.

Is my original photo changed?

No. Glowly saves a new copy. On our servers, originals and unsaved edits are deleted after 7 days.

Can I retouch photos of other people?

No. Glowly is only for photos of yourself, and every photo is checked for safety.

Does the profile score rate how I look?

No. The score looks at your profile: photo quality, photo variety, your bio and your prompts. It never rates your face, body or looks.

How do refunds work?

Purchases in the iPhone app are made through Apple, so Apple handles their refunds at reportaproblem.apple.com. For purchases on the web, email support@glow.ly within 14 days: we refund unused credit packs and the latest subscription payment if you have not saved photos with it since.

Who can use Glowly?

Adults 18 and older. You can delete your account in Settings at any time; see Delete your account.